Visual Support

Powered by SightCall

✓ Remove communication barriers by having the caller explain and show you exactly the issue.

✓ Reduce travel costs and time spent travelling from customer to customer.

✓ Simple to use for both parties

What is SightCall?

SightCall is the leading VisualSupport platform for enterprises and now through Visual Support the SME market can be as powerful as larger organisations.

SightCall is a video cloud platform helping businesses improve communication with customers without having to attend in person. We blend the digital and physical worlds into a real-time collaborative environment that empowers businesses, reduces spend and improves the customer experience.

By sending a link to a smartphone you can instantly connect via the power of live video and see what they see, allowing for a fully understood two-way visual discussion to take place. Whether it's for problem-solving or obtaining new business you will have the right conversation EVERY TIME. Through the use of Augmented Reality the experience is out of this world for both you and your customers.

Trust, efficiency, professionalism, speed of response, customer service, time-saving, money-making, appear larger, compete with the larger organisations by offering something they can't.

Why Choose Visual Support

Faster Response

With the ability to solve issues on the first call, or provide an accurate quote straight away, you save time whilst customer satisfaction increases.

Increase Productivity

By increasing the speed and efficiency of your business, productivity levels will increase leaving you with more time to do other tasks.

Save Money

By reducing travel costs and time, your capacity grows whilst your costs decrease, saving your valuable capital and boosting your profit margins.

Key Features

Web RTC

Annotation & Live Pointer

Remote Torch Function

Annotation & Live Pointer

Remote Torch Function

OCR, Barcode & QR Code Reader

Remote Torch Function

OCR, Barcode & QR Code Reader

AR Smart Measure

OCR, Barcode & QR Code Reader

AR Smart Measure

Web RTC

AR Smart Measure

Web RTC

Annotation & Live Pointer

Remote Visual Assistance

SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time collaborative environment that empowers technicians, reduces spend and improves the customer experience.

Through Visual Support, it is now accessible for SMEs to access SightCall.

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How does it work?

A simple text or email is sent to a smartphone user. They instantly download the FREE Visual Support APP (an on-app call can be made if the customer does not want the APP) and a live Remote Visual conversation can take place. Just some of the functionalities include the ability to take photo's, geo-locate, co-browse on any website, Zoom in, turn on the torch, and use annotation all in the name of helping the 'caller'.

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The Benefits

We are the ONLY provider in the UK offering Visual Support powered by SightCall to SME and SMB businesses. With unlimited calls and a free to download App for your customers or field agents at no additional cost.

We are uniquely able to offer annual licences to ANY business that would like to benefit from access to SightCall. We can support Trades, Pest Control, Automotive, Property Maintenance, Fire & Security, IT Support and much much more. The beauty of Visual Support is that it can support any industry, without exception.

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50%
Reduction in wasted journeys
69%
Reduction in resolution time
81%
Improved Fix First Time Rate
41%
Decreased Training & Explanation Time

Industry Examples

Insurance

Transportation

Construction

Telecommunications

Property & Maintenance

Pest Control

Automotive

Home Appliances

Plus many more

See what some of our customers say

We believe that Visual Support is the best tool that has ever been invented, but don't just take our word for it.
Through Visual Support, we've saved many business owners hours of travel, increased their productivity and boosted their revenue.

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"We've been using Visual Support for about 6 months now to offer support from the office to our onsite engineers without having to go to the site. We can see everything that we need to, and even save photos directly to our computer during the session which is so handy!
We were definitely very hesitant to change, but we could not operate without it anymore! It's saved us so much time, and allowed us to grow our business."

Charlie Belcher
Managing Director

"Host My Office have been using Visual Support for 4 months now and it’s been a valuable tool for the team.  Now we can quickly see what our clients can, especially with home working and domestic broadband routers."

Simon Luck
Managing Director

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Want to arrange a free trial, arrange a demo or learn more about remote visual assistance?

We'd love to hear from you! Just fill out the contact form below and a member of the team will get back to you shortly.

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