There are many ways to ensure your business is ahead of the curve. Most of these include having the right teams, who produce the right output, efficiently and effectively.
Not having enough available time is frowned upon when given as a reason for not completing important customer-focused tasks such as keeping in regular contact with your customer base at the correct point, offering immediate customer service support, or securing new business promptly...well we believe it is a valid reason, but it does not mean running out of time can be used as an excuse.
That is why we offer remote process management solutions to everyday issues within any business. Including, but not limited to, Remote Real-Time Visual Support, contacting your database with promotions or regular touch point requirements, offering our 'any time' Live Chat systems and of course, our Customer Service themed coaching experiences.
If you are in need of a short-term fix or help with an ongoing requirement we can tailor-make a cost-effective resolution for your current business needs.
Take a look around ...
The Farm Process Management Ltd brings together years of experience in customer service across a wide range of industries, both consumer and business to business. Every successful business understands the importance of customer service when maintaining or growing its client base. This holds true no matter the size of the operation. We are dedicated to helping businesses of all sizes with cost effective End-to-End Process Management solutions.
We treat your business like it's our business.
For the best results, we start with the end in mind. We believe that the 'why' determines the 'how'. We deliver a tailor-made solution every time, embodying your company ethos and working within your capacities.
Let us in to your world. The more we know, the more we feel, the more we can understand.
Review and implement the initial plan, checking and amending along the way.
Once all parties are happy with the solution we will assist with ongoing training and monitoring where relevant.
"Working with Jon and his team has been a pleasure. Their call outreach service is a great option for businesses who would like to engage in driving new business leads and opportunities but don’t have the resources to do this in-house. They were able to advise on the right approach and strategy on how to identify and source the right kind of data for our industry, and how to then engage with these contacts once the calls were made. Jon’s previous experience in sales and marketing came through and we wouldn’t hesitate to recommend him and the team."
“We’ve been using The Farm for internal training, particularly around our Customer Journey and it has had such a positive effect on our Team. Thanks all! I wouldn’t hesitate to recommend the services of The Farm, and would highly recommend."
“The Farm are top-notch professionals who really know how a company can grow leads and sales. The communication was excellent from the beginning to the end of our first joint project. They have achieved outstanding results for us, and we look forward to continuing to work with them."
“We partnered with The Farm for a customer satisfaction project and the service we received was fast, efficient and we would happily recommend them to others.”
"I definitely recommend you invite Jon to speak to your company the Customer Service Journey. He pushes you to have vital conversations about your own practices while giving you the tools to revitalise your day today tasks."
"Host My Office have been using Visual Support for 4 months now and it’s been a valuable tool for the team. Now we can quickly see what our clients can, especially with home working and domestic broadband routers."
"I recently used the services of The Farm team at to help promote the new service offerings that my business is providing. Calls were made to our contacts from a list provided. The calls were made effectively and professionally and without being pushy. The desired outcome of the project was to ‘spread the word’ and this was certainly achieved. I wouldn’t hesitate in using the services of The Farm again and would highly recommend them to my contacts also."
